Privacy Policy

This Privacy Policy describes how FamilyMeal Inc. (“FamilyMeal,” “we,” “our” or “us”) collects, uses, processes and shares personal information. This Policy applies to visitors and users (individually, “you”) of FamilyMeal’s website, applications, social media accounts, and other services (collectively, our “Services”).

  • Information We Collect and Use

    When you use or visit our Services, we collect information directly from you (e.g., when you search for or place an online order). We may also generate information about you (e.g., information about your device while you use our mobile application). In some cases, we also obtain personal information from third parties (e.g., restaurants, business partners, our group companies, or other third parties).

  • How We Use Your Information

    We use your information to provide our Services, tailor your experience, show you restaurants and transactions made through and our group companies, send you marketing communications, provide you with more relevant advertising and offers that may be of interest to you.

  • How We Share Your Information

    We share your information with restaurants and restaurant affiliates; with our group companies); with our service providers (including payment processors); with other business partners (including advertising partners); and with social networking services. We share information to provide and improve our Services, for our own marketing purposes and to facilitate offers

  • Cookies

    We use cookies and similar technologies to help provide our Services, offer you a more personalized user experience and market our and third parties' products and services to you

  • Your Choices and Rights

    You have choices about your information, and in some circumstances, you may be able to opt-out of receiving marketing communications, change your communication preferences, access and update your information, update location sharing options, exercise choices regarding cookies, and/or opt-out of certain sharing of information with third parties (including our group companies, restaurant groups and restaurant affiliates, and other business partners).

  • Links to Other Websites

    Our Services may contain links to other websites or services that are not owned or controlled by FamilyMeal, including links to websites of restaurants and restaurant affiliates, our group companies, and other business partners (including advertisers).

  • Children

    Our Services are not directed at or intended for use by children, nor do we knowingly collect information from children under 16 years of age.

  • Changes to This Policy

    We update this Policy from time to time, and changes will be effective when posted (as identified in the Policy).


“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”

Personal Information We Collect Directly From You. As you visit or use our Services, we collect the following categories of personal information directly from you:

  • Personal details (such as your name)
  • Contact information (such as email address, postal address, phone number)
  • Dining information (such as primary dining city; current and past restaurant orders; favorite restaurants; ordering activity, including frequency, restaurants, restaurant type, and meal type)
  • Account information (such as account settings and passwords)
  • Social media data (if you choose to link your account with a social media account, we may collect personal information such as name, age, gender, photograph, and other personal information relating to your social media account)
  • Billing information (such as credit, debit, or other payment card information, as may be required to use certain Services)
  • Billing information (such as credit, debit, or other payment card information, as may be required to use certain Services)
  • Communications you send us (such as customer support and other requests you make through our Services and through restaurants)
  • Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)

You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature

  • in information about your device (e.g., your mobile device, computer, or tablet), including information about your hardware and software, device configuration, and nearby networks. Such data may include data about your device operating systems, browsers, and other software installed on your device; device identifiers, such as IP address, IMEI number, MAC address, or other device identifier; country of origin, region and language settings; and information about domain servers and wireless or network access points near your device.
  • Usage and performance information. We also automatically collect personal information about your usage of the Services, including information about your searches or interactions with features of our Services; sites or restaurant pages visited; booking path; access times; and performance of our Services.
  • Location information. If you use our Services, we automatically collect generic location information about you (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running, depending on the choices you make when you are asked to consent to our collection of location information. For example, we may receive this information when you select restaurant search locations, enter your local dining city in your account profile, when you are in proximity to certain beacons, choose to publish your location in reviews you leave for restaurants on the Services, or in your comments or other communications with us. We may use and store this information to provide and improve features of our Services, for example, to tailor our Services on a needs-based manner to better facilitate your requests and to provide you with more relevant content about restaurants in your dining city or cities you visit.
  • Inferences about you. We combine the information we collect, generate, or otherwise obtain to draw inferences about your preferences and interests in order to provide and personalize our Services and tailor the offers we and our partners provide to you.

Personal Information We Obtain from Third Parties. We may also receive certain categories of personal information from third parties, such as third-party websites, applications, social media networks, and services (which may include publicly-available sources; each of these is a “third-party platform”), restaurants, and other third parties, including merchant processors.

  • Your name
  • Email address or other contact information


We use your personal information for the following purposes (“Purposes”), to:

  • Provide the Services, which includes providing you with the services, products, and functionality offered through our Services and fulfilling your requests, including but not limited to placing orders
  • Authenticate your account credentials and identify you, as necessary to log you in to the Services and ensure the security of your account
  • Communicate with you about your account or use of our Services, products, and/or functionality; respond to, or follow up on, your comments and questions; and otherwise provide customer service
  • Send you marketing communications, including communicating with you about services or products offered by FamilyMeal, or our business partners and other marketing communications that we believe you would be interested in, as permitted by law
  • Social media data (if you choose to link your account with a social media account, we may collect personal information such as name, age, gender, photograph, and other personal information relating to your social media account)
  • Operate and improve our Services and develop new products and services, including using analytics to better understand how you use our Services for purposes of product, website, application and service development and to enhance the user experience
  • Provide services, products, and information to restaurants, including restaurant groups and restaurant affiliates
  • Send you information relating to our products and Services. This may include reservation and waitlist confirmations, reminders and updates, receipts, technical notices, updates, security alerts, and support and administrative messages.


We disclose the personal information we collect (or otherwise generate or obtain) as follows:

  • With restaurants and restaurant affiliates. We share your information with restaurants and their affiliates to provide the Services (such as connecting diners with restaurants to make an online order and sharing your dining activity and history, preferences, requests, restrictions, and other information with the restaurant) and for the restaurant or restaurant group’s own purposes, which may include marketing or advertising purposes
  • With other business partners. We share information with other third-party business partners for their own marketing purposes, including sharing with online advertisers or advertising technology (“ad tech”) companies to provide you with targeted advertising and marketing communications, where permitted under law
  • Aggregate information. We share aggregate statistical data for the improvement of our Services. We may also share aggregate or de-identified information with third parties at our discretion.
  • At your request. We also share your information as directed or requested by you, or subject to your consent.
  • Marketing: as permitted by applicable law, to perform analytics and tailor marketing to you.

Sharing with Our Business Partners. We share your information with other third-party business partners for their own marketing purposes. These third parties include online advertisers or ad tech companies, who may provide you with targeted advertising and marketing communications, where permitted under law. The information we share includes information collected through your use of our Services (e.g., orders, searches, or other purchases) and information we collect about you through the use of cookies and similar technologies (e.g., information about the websites you visit.


FamilyMeal maintains commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.


When you use or visit the Services, we collect information about your usage and activity using cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers and other business partners may also place web beacons for these third parties. The use of these technologies by third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.


Except to the extent limited by applicable law, we will update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, and other factors by prominently posting notice of the update on our Services. Changes to our Privacy Policy will be effective when posted and the new effective date will be identified.

If we make any changes to the Privacy Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.